饭店服务英语PDF格式文档图书下载

Section 1 Front Office Service 1

Unit 1 Concierge Service 2

Unit 2 Reservation 12

Unit 3 Check-in 21

Unit 4 Check-out 29

Unit 5 Operator Service 36

Unit 6 Business Center 44

Section 2 Housekeeping Service 53

Unit 1 Room Cleaning 54

Unit 2 Laundry Service 62

Unit 3 Maintenance Service 69

Unit 4 Handling Complaints 78

Section 3 Food＆Beverage Service 85

Unit 1 Making a Reservation 86

Unit 2 Receiving the Guest 95

Unit 3 Taking Order 103

Unit 4 Serving the Food 112

Unit 5 Paying the Bill 120

Unit 6 Chinese Dishes 129

Unit 7 Western Dishes 137

Unit 8 Bar Service 147

Section 4 Recreation Service 157

Unit 1 Fitness Service 158

Unit 2 Swimming Pool Service 163

Unit 3 Ball Service 168

参考文献 175

附录 177

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